Returns, Warranty & Replacements

We manufacture our products to the highest standard, but if in the unlikely event you have a problem with your nappies please email us (haley@bubblebubs.co.nz) with the details as soon as you note the fault and we will repair or replace your products at our discretion. If a repair or replacement is not possible, we will refund the purchase price.

Our standard warranty is 6 months from purchase date or the birth of your child (whichever is the later) as we understand sometimes you buy nappies well in advance. Bubblebubs NZ does not accept responsibility for damage that occurs during the care of an item, such as washing or drying.

If you change your mind, that’s ok! If we haven’t shipped your order, please email us (haley@bubblebubs.co.nz) and we will cancel it and refund you straight away. If your order has been shipped or received please also email us for further instructions.

Please note, goods must be returned in a resaleable condition: that means unworn, unwashed and free from odour (i.e. cigarette smoke) and pet hair. Return shipping is your responsibility.

Bubblebubs NZ will not refund original delivery charges or any delivery charges incurred by the customer in returning items to us. Therefore, any refunds will be made less the amount for shipping that was charged at the time you made your order. Any replacement products will be shipped for free.

We also cannot provide a refund if goods are delayed in transit beyond our control.